Case Studies

KSS Design Case study

The Challenge

KSS Design Ltd is an award-winning architectural practice. It employs over 80 staff in its London and Kent offices and was already accustomed to outsourcing its payroll to a bureau. On acquiring another design house that was using Cox & Co. they started to realise there was an alternative to the inflexible and impersonal service they were receiving from their existing provider.

Patricia Mitchell, accounts manager for KSS Design Group, reveals how they came to appreciate Cox & Co:

“When KSS Design Ltd bought Fox Linton Associates we were keen for them to start using our existing systems and practices. Fox Linton already outsourced its payroll function to Cox & Co. and it was during the acquisition process that we first recognised they were receiving a higher-quality service than we were from our provider.

Differences included their service flexibility, bespoke reports and responsiveness – and were evident in the staff’s high regard for them.

We monitored Cox & Co.’s performance while they continued to run Fox Linton’s payroll during the handover. This further consolidated our appreciation of their knowledge and expertise. So the decision to change to Cox & Co. was an easy one. They are the better specialist payroll provider and their fixed monthly fee is extremely competitive.

The transition was incredibly smooth and Cox & Co. handled everything on our behalf. They ran our first payroll less than a week after our decision to migrate! They consolidated and formatted our reports to meet our own specific requirements and we are able to send them our payroll information in a format that suits both parties. We certainly feel they have become part of our team.”


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